If your looking for answers to commonly asked questions, you'll most likely find them right here. Below is a short list of the most common questions that we get asked. If your question is not answered here, then drop us a line using the contact us email form and we will get back to you as soon as possible.





Is this a New Zealand company?
Yes Sextoyshop is 100% New Zealand owned and opperated.

Is my personal information safe?
Yes. We only collect enough information so that you can get your ordered delivered to you successfully. Any information provided to us, by you, is used for that purpose, and that purpose only. Your information is never given to anyone else for any reason.

Do you ship outside New Zealand?
No. This site is intended for New Zealand based customers only. All pricing shown is in NZD.

What will appear on my credit card bill?
To help ensure maximum discretion, the purchase will be shown simply as 'STS'.

How long are delivery times?
This can vary from product to product. Some products are able to be dispatched much faster than others. For more information on expected delivery times, refer to the product page of the item you are interested in purchasing. Estimated delivery times will be shown there, and updated frequently.

How much is delivery?
The delivery fee is a flat fee of $9 nationwide.

Are my credit card details safe?
Absolutely. We use Direct Payment Solutions to process credit card transactions. DPS employs the latest security methods to ensure your credit card information is safe at all times.